SHIPPING & RETURNS
Shipping
The time needed to prepare your item for shipping may vary significantly depending on the item and time of the year. For details, see individual items or contact us via the contact page.
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The shipping price for UK orders is £3.10. FREE Shipping for orders over £35.
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The shipping price for International orders may vary depending on the weight of the order and will be between £4.90 and £14.90. Please check at the checkout.
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Estimated shipping times:
· United Kingdom: 2-5 business days
· North America: 7-14 business days
· Europe: 5-10 business days
· Australia, New Zealand and Oceania: 7-16 business days
The exact shipping times will depend on the delivery company as well as the time of the year hence these time scales can't be guaranteed. Actual delivery time will depend on the shipping method you choose. Please, contact us if you need a rush delivery within the UK.
Taxes and Duties
Similar to all international retailers, we take no responsibility for duties and other import taxes that certain countries (or states) may apply to your order. By placing your order with us you are assuming all responsibility for the legality of personally importing the products in question.
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Furthermore, if you prevent delivery of the goods by, (for example) failing to supply the courier or your local customs, tax office with necessary information or documentation, or failing to pay local customs, taxes or courier’s administration fees so your package is returned to us, any resulting return postage or courier’s administration fees incurred will have to be covered by you or, when applicable, it will be deducted from the amount refunded to you in respect of that order.
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Cancellations
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If you wish to cancel your order, please, contact us as soon as possible before the item is shipped. Once the item is shipped, cancellation is impossible and you will have to refer Returns Policy. Several types of goods are exempt from being returned or cancelled, namely personalised products modified to your personal requirements and specifications or commissioned artwork created especially for you.
Returns Policy
Please note that the following Cancellation & Returns Policy does not affect your statutory rights as a consumer. For more information on your statutory rights, contact your local Trading Standards Office or Citizens Advice Bureau.
28-DAY RETURNS GUARANTEE
We want you to be completely satisfied with all items purchased from the website. Therefore, if for any reason you are unhappy with your purchase, you can return it to us in its original condition within 28 days of the date of despatch. If 28 days have passed since the delivery date, unfortunately, we can’t offer you a refund or exchange.
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Several types of goods are exempt from being returned or cancelled, namely personalised products modified to your personal requirements and specifications or commissioned artwork created especially for you. In these circumstances, we can accept no returns unless we have not supplied the goods to the specifications provided.
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The customer is responsible for the costs of returning an item and any re-importation taxes unless the goods supplied are faulty. If your order is damaged or defective please contact us as soon as possible.
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Please note that as with any natural product, wood can have significant colour and pattern variations. Some products may be made from reclaimed wood [when specified]; hence, marks and/or colour of the wood will not be deemed a fault of the product.
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Should you wish to return an item, please contact us before doing so. Returned items must be sent back to us in their original packaging with any related accessories and the relevant receipt.
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We recommend goods are returned using a secure and traceable shipping method as they remain your responsibility until they are received by us. You can then either exchange the item for something else or receive a full refund of the price paid (excluding any delivery charges and card processing charges). The refund will be made to the card used when placing your order, within 14 days after it is received by us.
Contact Information
Stirling, Scotland
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